If you had any bad experience with the product(s), don't hesitate to. They will gladly help you. We mostly reply your messages in. This may vary on weekends. Message us so we can get a rate for you.Can not complete the return process. This item is in the category "Computers/Tablets & Networking\Enterprise Networking, Servers\Switches & Hubs\Network Switches". The seller is "thenetworkgearsllc" and is located in this country: US. This item can be shipped worldwide.